Delivery, support, and product boundaries.
Clear expectations help families choose the right edition.
Digital product delivery
Digital orders are recorded by Stripe and fulfilled manually by email to the checkout email address, usually within one business day. No public instant-download link is provided yet. FamilyTech paid ZIPs stay outside the public website directory.
During the initial launch, digital orders may use manual fulfillment or an approved Stripe-compatible delivery service. Download links should expire, require verified payment, log delivery events, record the customer email, and support safe retry.
Prepared USB shipping
Prepared USB products require processing and shipping. Each drive is copied from a verified master, scanned, opened, checked, labeled with a version, and packaged securely. Stripe checkout collects the shipping address and applicable shipping cost for USB orders. Initial launch shipping is limited to the United States.
A USB drive is not indestructible and should never be the customer's only backup.
Refunds
Before purchase, confirm whether digital delivery or a prepared USB edition is the right fit. If a digital file is inaccessible or a USB arrives damaged, contact Ben with the order number so the delivery can be reviewed. Refund eligibility follows the final Stripe and order policy shown at checkout. Do not promise recovery or results as part of a refund discussion.
Privacy and safe record keeping
Products do not ask customers to store plain-text passwords. Record locations and recovery methods, not secrets. Avoid putting full payment-card numbers, identity documents, or backup codes in worksheets or support requests.
Support boundaries
Treder Tech support may be purchased or requested separately. It is not an emergency service. FamilyTech Help can help a family describe a problem and organize next steps, but data recovery, account recovery, scam prevention, device repair, and third-party service outcomes are not guaranteed.